Branding Terms & Conditions
All prices exclude delivery, courier or postage.
Any amount due to Simply Gifts that is less than or equal to R10 000.00 is payable in full on ordering. In the case of certain bundled packages, the quoted terms of payment will apply.
Larger fees are paid with an 85% deposit payable on ordering and the balance due prior to delivery, except where otherwise stated – see below.
Orders will not commence without funds having cleared as cash, either by EFT or direct deposit. Due to the increase in cheque fraud and the lengthy delays for bank processing, Simply Gifts discourages cheque payments/deposits.
Supplied goods require payment in full, prior to the delivery of the order.
Due to the nature of our business, Simply Gifts does not endorse cash refunds on any service or item of supply. A credit may be passed in your favour under reasonable circumstances and this credit will be used only against service/design related work.
Balance of payment for work done is automatically due (unless Simply Gifts notifies the client in writing) 14 days after commencement of the order and payment of deposit, even if the client has not supplied all relevant and necessary material to complete the order.
All payments are due to Simply Gifts as required and duly invoiced, even if the client decides against using the artwork/service/product that has been developed, prepared or rendered.
Overdue invoices will incur a monthly cash penalty administration fee of R5 per R100 outstanding, or part thereof. Any invoices over 60 days will be handed over to a collection agency.
Any call out fee levied by Simply Gifts prior to the commencement of an order will later be credited against the first invoice. Thereafter professional consultation fees do not apply and will be invoiced normally.
The client is responsible for all reasonable shipping costs involved in the delivery of
supplied goods, where applicable.
Designs/products may not be used unless paid for and remain the property of Simply Gifts/the supplier until then.
Samples may be arranged on request, branded and/or personalised samples will be charged for per sample. Unbranded samples must be returned to the Simply Gifts offices undamaged and in the original undamaged packaging within 4 working days, otherwise the sample/s and an adminstration fee will be charged for.
It is the client’s responsibility to comply with any municipal, provincial or national legislation pertaining to marketing activity, signage and display material. Simply Gifts cannot accept any responsibility in this regard and the client in ordering from Simply Gifts tacitly indemnifies Simply Gifts in these regards.
Invoices can only be issued on receipt of a valid purchase order and/or order number from the client.
Signed proofs of relevant artwork are required prior to branding of products or publication of work. The client, or an authorised representative thereof, must sign all proofs before any submissions are made as we cannot accept responsibility for errors determined after return of a signed proof and/or official approval. In the case of emailed proofs, reply e-mails sent by the due representative confirming acceptance of the proof will be accepted by Simply Gifts as if signed. This also applies to codes, quantities and sizes of supplied items.
Whilst every effort is undertaken to ensure deadlines are met, we cannot guarantee delivery time frames. Simply Gifts is not held responsible for delays or errors caused by suppliers/affiliates.
For supplied items, Simply Gifts cannot guarantee that finished goods will be exactly as expected, especially where garments, gifts and related manufactured items are concerned. Colour/style matching will normally be as close to the required specification as possible.
No returns on branded items will be accepted by Simply Gifts nor by our suppliers.
Simply Gifts cannot accept returns on incorrect items which have already been signed off and branded regardless of whether it is Simply Gifts fault or not.
Rush orders will incur a 50% surcharge. Rush orders are classified as any period less than 3 Working Days for branded Items and 24 hours for unbranded items from date of artwork approval.
Client to supply all logos, pictures, etc. in high resolution vector format on placing orders.
Acceptable file formats: Vector artwork is preferred (no MAC files) – (.cdr/ .eps /.ai / .pdf).
Formats we do not accept: Word files, .gif, .jpeg (under 300dpi), Power Point and Free Hand. Fonts need to be converted to curves.
Artwork not received in the correct format will attract a redrawing fee and require 24 hour lead-time.
Delivery charges are subject to volume and delivery area and will be sent on a seperate quote.
Setup Fee’s charged by branders are non-fundable under any circumstances.
Updating of these Terms and Conditions
The Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to Simply Gifts Website.
By placing an order with Simply Gifts directly or on the Simply Gifts website you agree and accept the above Terms and Conditions.