Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the customer in full within 30 days.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the customer will receive a full refund with no deductions.

Only goods that have been unused, unopened and are not damaged may be returned to the provider within 30 days. The customer will be refunded for the goods returned, less handling fees.

 

Should the customer wish to cancel their order, this is to be done in writing by email to diane@simplygifts.co.za within 24 hours.  The provider will refund the customer within 30 days less a 10% (of total sale cost) administration fee.  If the cancellation of order is received after dispatch of goods a R250 handling fee will be charged in addition to the 10% administration fee.

Any damages or breakage of items received, are to be reported immediately on receipt of goods.  Breakages reported after 24 hours will not be accepted by Simply Gifts.

Please note:  Due to Hygiene reasons Earrings may not be returned or exchanged.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to Simply Gifts at PO Box 6632, Weltevreden Park, 1715 or diane@simplygifts.co.za.